Terms & privacy
Legal information for customers, couriers, and restaurant partners on avaan.eu.
Terms and Conditions
By using our platform (whether as a customer, courier, or restaurant partner), you agree to the following terms. Please read them carefully.
1. Use of Service
You may only use the platform for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account credentials.
2. User Responsibilities
All users must ensure that provided information is accurate. Couriers and restaurant partners must comply with local laws, including food safety and delivery regulations.
3. Payment and Fees
Payments are processed securely via Stripe. When you proceed to checkout, you will be redirected to Stripe's secure payment page. Any applicable fees will be clearly disclosed in the app before confirming your order.
4. Platform Rights
We reserve the right to suspend or terminate access to the platform in case of any violation of these terms, fraudulent behavior, or abuse of service.
5. Modifications
We may update these Terms at any time. Continued use of the platform indicates acceptance of the updated Terms. We will notify you of significant changes where required by law.
Privacy Policy
This Privacy Policy outlines how we collect, use, and protect your personal data when you use our platform.
1. Information We Collect
We collect personal data such as:
- Name, email, and contact details
- Location data (for delivery)
- Order history
- Payment and transaction information
2. How We Use Your Data
We use your data to:
- Fulfill orders and provide core functionality
- Communicate with you (e.g., confirmations, support)
- Process secure payments via Stripe
- Improve and personalize our services
- Comply with legal obligations
3. Data Sharing
We do not sell your data. Limited data may be shared with:
- Couriers and restaurants (to fulfill your order)
- Third-party services like Stripe (for payment processing)
- Service providers under strict confidentiality obligations
Payments via Stripe: When you make a payment, you are redirected to Stripe Checkout (hosted by Stripe, Inc.). Stripe may set essential cookies for fraud detection and secure payment processing. See Stripe's Cookie Policy for details.
4. Cookies
We use only essential cookies necessary to operate the platform. These include cookies to:
- Remember your selected language
- Maintain your login session (e.g., JWT tokens)
- Enable secure transactions and CSRF protection
We do not use tracking, marketing, or advertising cookies. No third-party cookies are set on our domain. Read more in our cookie section.
5. Security
We use secure protocols and data encryption to protect your information. However, no platform is entirely risk-free, so we encourage strong passwords and safe online behavior.
6. Your Rights
Under GDPR and other applicable data laws, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (right to be forgotten)
- Object to processing in certain cases