How can we help you?
Go to the contact support formRestaurant Partners
Need help managing your menu, tracking orders, or updating your account? We are here to support your restaurant every step of the way.
View restaurant partners FAQsDelivery Couriers
From onboarding to your next delivery, we provide guidance, tips, and help for all your courier-related questions.
View delivery couriers FAQsCustomers & App Users
Get support with orders, payments, account settings, or anything else related to your food delivery experience.
View customers & app users FAQsRestaurant Partner FAQs
Find answers to common questions below.
Still need help? Contact our team.
Fill out the partner application form on our website. After approval, we will guide you through setup and onboarding.
Yes, you can update your menu, pricing, and availability anytime via the restaurant dashboard.
We mediate all complaints through our support system, so you can focus on your food. We will notify you of any actionable issues.
You can use a smartphone, tablet, or any web-enabled device to manage orders through our dashboard or app.
Restaurant earnings are paid weekly via bank transfer. You can track payouts and order volume in your dashboard.
Yes, but frequent rejections may affect visibility. Try to only reject when necessary.
No. We handle courier dispatch. Just focus on preparing the food.
Yes, use the 'Pause Orders' toggle in your dashboard to temporarily stop receiving orders.
Only limited data (like name and delivery instructions) is shared for order fulfillment, in accordance with our privacy policy.
No setup fee is required. We only take a commission on successful orders.
Delivery Courier FAQs
Find answers to common questions below.
Still need help? Contact our team.
Fill out the courier application form, upload your documents, and once approved, you will receive access to the courier app.
You can deliver with a car, bike, or scooter. Minimum age and licensing requirements apply depending on your city.
When a nearby order is available, you will get a push notification. Tap to accept and follow the in-app directions.
Courier payments are processed every week. You can view your earnings and payout schedule in the app.
Yes. You choose your hours and can go online or offline at any time.
Follow the delivery protocol in the app. If unresolved, support will step in to assist.
No uniform is required, but wearing branded gear helps customers recognize you.
Our system finds the optimal route using real-time traffic data and delivery zones.
Yes, in some cases you may be offered stacked orders if they are close together.
Use the in-app help center to contact support immediately. We are here to help 24/7.
Customer & App User FAQs
Find answers to common questions below.
Still need help? Contact our team.
Go to the login screen, tap 'Forgot password', and follow the email instructions to reset it.
You can change your address before placing an order. Once the order is out for delivery, changes are not allowed.
Open the app and go to 'Orders' to track real-time delivery progress, from restaurant confirmation to courier arrival.
We currently support only digital payments (credit/debit card, mobile wallets).
We apologize for the inconvenience. Please report it through the order support feature and we will follow up immediately.
During checkout, enter your promo code in the designated field and the discount will be applied automatically.
Advance scheduling is not yet available, but we are working on this feature.
Go to your account settings and choose 'Delete Account'. This action is permanent and cannot be undone.
Yes, we use industry-standard encryption and do not store full payment details on our servers.
Tap 'Help' in the app menu or visit our support page to chat with an agent or submit a request.
Contact Support
Send a message to our friendly support team
Chat to our marketing team
Ready to join the team? contact and talk to our friendly marketing team
marketing@avaan.eu
Email Support
Send any enquiries to us by email!
support@avaan.eu
Call us
We are available Mon - Fri 8am - 4pm to answer your calls
+358400000000
Visit our office
Pressing issues? Visit us for a chat
Helsinki, Finland